Policies | StackPlates Nutrition Grafton

Stackplates Nutrition, is committed to providing quality services to you and this policy outlines our ongoing obligations to you in respect of how we manage your Personal Information.

We have adopted the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth) (the Privacy Act). The NPPs govern the way in which we collect, use, disclose, store, secure and dispose of your Personal Information.

A copy of the Australian Privacy Principles may be obtained from the website of The Office of the Australian Information Commissioner at www.aoic.gov.au

Company Details

Stackplates Nutrition

127A Prince St, Grafton NSW 2460

(02) 5611 2068

contact@stackplatesnutrition.com.au

Personal Information

Stackplates Nutrition collects, holds and uses personal information in the following areas:

consumers
affiliates
business partners

Consumer information is usually collected via promotions, competitions, consumer queries, from cookies and subscription forms. The information may include:

your name, address, contact number(s), gender, age and email address
information about your preference for goods or services we offer from time to time
details of any competitions/prizes you may have won
a record of any queries you have made

Purpose for collecting information

Wherever possible, Stackplates Nutrition collects this information directly from you and may use it for the following purposes:

to contact you directly about Stackplates Nutrition, its brands, special offers, samples and other promotions
to reward you for being a loyal Stackplates Nutrition customer
to inform you of Stackplates Nutrition products or publications we think you might be interested in
to confirm transactions you wish to make
to confirm your identity
to provide you with information and/or products you have requested
to follow up or pursue any queries you have made

Our website also uses cookies, tracking pixels and related technologies. Cookies are small data files that are served by our platform and stored on your device. Our website uses cookies dropped by us or third parties for a variety of purposes including to operate and personalise the website, as well as to remember the products that you have in your cart for a period of time. Also, cookies may be used to track how you use the site to target ads to you on other websites.

Management of personal information

Stackplates Nutrition is dedicated to keeping personal information secure. This includes physical security, computer and network security, communications security and personnel security.

Important Information on Promotions, competitions & other marketing activities

All entries become the property of the Promoter and are held for up to 3 months after the prize draw date. After this, they are then destroyed in a secure manner.

Stackplates Nutrition may enter your details into a database for the purpose of contacting you directly about Stackplates Nutrition, its brands, special offers, samples and other promotions unless otherwise advised by you.

You can advise us if you would prefer not to be directly contacted by Stackplates Nutrition or would like to request an update or correction of the information we hold on you, please contact us on contact@stackplatesnutrition.com.au and provide your details or alternatively, contact us on (02) 5611 2068.

Winners' details and a description of the prizes will be entered on a database to comply with record-keeping requirements of relevant Australian State and Territory lotteries and gaming legislation. Details will also be published in accordance with the terms and conditions of each promotion.

Disclosure

Stackplates Nutrition does not sell, rent or otherwise make available any personal information to third parties. Stackplates Nutrition outsources certain business functions to other organisations. For this purpose, and only for the purpose of providing services to Stackplates Nutrition, personal information may, as required, be transferred to or handled by:

our related companies
organisations which provide services to us, such as mailing houses, promotion, SMS and advertising agencies
credit reference agencies or other credit providers
government or statutory authorities

Access and correction of details

You may access personal information Stackplates Nutrition holds on you by contacting the Privacy Officer in writing on contact@stackplatesnutrition.com.au. If the information held is inaccurate, incomplete or not up to date you may request Stackplates Nutrition to correct the information. If you are concerned about a possible interference with your privacy, please contact the Privacy Officer, by completing the 'Contact Us' form available on www.stackplatesnutrition.com.au.

If you wish to unsubscribe from our marketing emails then you can either click on the "unsubscribe" link at the bottom of any marketing email from us, or let us know you would like to be removed from our marketing communication by emailing contact@stackplatesnutrition.com.au

Changes to the Privacy Policy

We may update this Privacy Policy from time to time.

SHIPPING & RETURNS POLICY

Same Day Dispatch

We understand that you don't want to wait days or even weeks for your supplements to arrive. If you order before 1pm AEST, we will dispatch your order the same day (*excludes weekends, public holidays, and sale days).

Free Shipping

We offer FREE standard shipping on all orders over $150 (Value of products in cart must total $150 or more)

Shipping

Standard Shipping - For all orders under $150 we offer Standard Shipping Australia wide based on the product weight.
Free Australia wide shipping on all orders over $150.

Click & Collect

Click & Collect allows you to shop online at your convenience, then collect your order from our store. There's no additional costs for Click & Collect and no delivery charges

Returns

If you would like to request a return for a product purchased through Stackplates Nutrition, please contact us on contact@stackplatesnutrition.com.au or Phone: (02) 5611 2068 during business hours (Mon to Fri - 9am to 5pm AEST)

Any return request must be made within 30 days of purchase.

TERMS & CONDITIONS

The Australia Post delivery network is busier than usual, which may mean slight delays. We're working with our carriers to deliver as fast as we can. We value your patience now more than ever.

Shipping updates

Delivery options -

Please be aware for security reasons; all parcels will be dispatched with a signature required.

We urge you to let us know in the comments if you do not want this to occur and "Authorise Safe Drop" (please note, we are not responsible if your parcel goes missing or if the carrier cannot fulfill this request or any other request made.

Can I change my delivery address?

Once an order has been dispatched and tracking provided, we CANNOT adjust the address.

We urge you to revise your confirmation email to ensure your full shipping details are accurate, as an incorrect address may result in delayed delivery or a re-shipping fee.

If you need a correction, please email our team as soon as possible with your order details so we can action a change before dispatch.

How do I track my order?

For most up to date tracking, please subscribe to 'Your Tracking' via Aus Post tracking link –

https://auspost.com.au/mypost/track/#/search

Stackplates Nutrition Disclaimer/No Warranty

Stackplates Nutrition, provides www.stackplatesnutrition.com.au and its contents on an "as is" basis. Stackplates Nutrition and its officers, directors, employees, agents, licensors, suppliers, content providers and the like (together, "affiliates") make no representations or warranties of any kind, express or implied, with respect to this site or its contents, including without limitation the products, information or services offered or sold on or through this site or any other site to which this site links (each a "Linked Site") and the uninterrupted and error-free use of this site.

Stackplates Nutrition and its affiliates expressly disclaim all such representations and warranties, including without limitation all warranties of merchantability, accuracy, timeliness, completeness, fitness for a particular purpose and non-infringement. Stackplates Nutrition and its affiliates do not warrant that the site or files available on the site will be free from corrupted data, computer viruses or similar destructive or contaminating code. No oral or written statements by Stackplates Nutrition or its affiliates will create any warranty not expressly set forth herein. Your use of this site and any linked site is at your own risk and understanding of the above.

The products, information, services and other content provided on and through this site, including without limitation any products, information, e-mails, facsimiles, services and other content provided on any Linked Site, are provided for informational purposes only to facilitate discussions with a healthcare professional regarding treatment. The information provided on this site and Linked Sites, including without limitation information relating to medical and health conditions, products and treatments, is often provided in summary or aggregate form. It is not intended as a substitute for advice from your physician or other healthcare professional or any information contained on or in any product label or packaging. Before buying or using any products, information or services provided on or through this site, including without limitation any products, information or services provided on any Linked Site, you should speak with a healthcare professional.

You should not use the information on this site for diagnosis or treatment of any health problem or for prescription of any medication or other treatment. You should always speak with your physician or other healthcare professional, and carefully read all information provided by the manufacturer of a product and on or in any product label or packaging, before taking any medication or nutritional, herbal or homeopathic supplement, before starting any diet or exercise program or before adopting any treatment for a health problem. Each person is different, and the way you react to a particular product may be significantly different from the way other people react to such product.

Unless otherwise indicated on this site, Stackplates Nutrition does not endorse any specific product or service offered, advertised or sold on or through this site, including without limitation any product or service offered, advertised or sold on or through any Linked Site. Stackplates Nutrition is not responsible for any product or service sold on or through this site or any claims of quality or performance made on or through this site, including any claims of quality or performance made on or through any Linked Site. You are advised that other sites on the Internet, including without limitation Linked Sites and sites that link to this site, might contain material or information that some people may find offensive or inappropriate; or that is inaccurate, untrue, misleading or deceptive; or that is defamatory, libellous, infringing of others' rights or otherwise unlawful. Stackplates Nutrition expressly disclaims any responsibility for the content, legality, decency or accuracy of any information, and for any products and services, that appear on any Linked Site or any site that links to this site.

Price and availability information on this site is subject to change without notice.

Limitation of Liability

Stackplates Nutrition and its affiliates shall not under any circumstances be liable for any damages of any kind arising out of, in connection with or relating to the use of or inability to use this site, including without limitation any liability (i) as a publisher of information, (ii) as a reseller of any products or services, (iii) for any defective products, (iv) for any incorrect or inaccurate information, (v) for any unauthorized access to or disclosure of your transmissions or data, (vi) for statements or conduct of any third party on the site, or (vii) for any other matter relating to this site or any linked site. This is a comprehensive limitation of liability that applies to all damages of any kind, including without limitation any direct, indirect, special, incidental or consequential damages (including without limitation damages for loss of business, loss of profits, loss of good will, loss of use, loss of data, cost of procuring substitute goods, services or information, litigation or the like), whether based on breach of contract, breach of warranty, tort (including without limitation negligence), product liability or otherwise, even if the user advises of the possibility of such damages. The limitations of liability set forth herein are fundamental elements of the basis of the bargain between Stackplates Nutrition and the user. The products, information and services offered on and through this site would not be provided without such limitations. Because the laws of some states may not allow for the exclusion of certain damages, in such states liability is limited to the fullest extent permitted by law.

Notwithstanding the foregoing, the sole and entire maximum liability of Stackplates Nutrition and its affiliates for any reason, and your sole and exclusive remedy for any cause or claim whatsoever, shall be limited to the amount paid by you for any product, information or service purchased by you from Stackplates Nutrition on this site.

You agree to indemnify, defend and hold harmless Stackplates Nutrition and its affiliates against all claims, demands, causes of action, losses, expenses, damages and costs, including without limitation any reasonable solicitors fees, resulting or arising from or relating to your use of or conduct on the site, any activity related to your account by you or any other person, any material that you submit to, post on or transmit through the site, your violation of these Terms of Use, your infringement or violation of any rights of another, or termination of your access to this site.

All products and services offered on or through this site are provided subject to any applicable tariffs and any accompanying terms and conditions.

Privacy and Child Protection

Stackplates Nutrition respects the privacy of its users in accordance with the terms of Stackplates Nutrition Privacy and Child Protection Policy. Stackplates Nutrition reserves the right to monitor www.stackplatesnutrition.com.au and to disclose any information recorded or posted on, submitted to or transmitted through the site to the extent, in its sole discretion, deems such disclosure necessary or appropriate (i) to comply with any law, regulation, subpoena or government request, (ii) to operate the site, or (iii) to protect the rights or property of Stackplates Nutrition or its affiliates.

Your Usage of Site; Termination of Usage

You agree to maintain the security of your account on the site, including the security of your password and other confidential information relating to the use of the site and your account on the site. You agree to be responsible for all charges resulting from the use of your account on the site, including charges resulting from unauthorized use of your account prior to your taking steps to prevent such occurrence by changing your password and notifying Stackplates Nutrition.

You agree to use this site only for lawful purposes, and that you are responsible for your use of and communications on the site. You agree not to post on or transmit through this site any unlawful, infringing, threatening, harassing, defamatory, vulgar, obscene, profane, indecent, offensive, hateful or otherwise objectionable material of any kind, including without limitation any material that encourages criminal conduct or conduct that would give rise to civil liability, infringes others' intellectual property rights or otherwise violates any applicable local, state, national or international law. You agree not to use this site in any manner that interferes with its normal operation or with any other user's use and enjoyment of the site. You agree not to reproduce, modify, distribute, replicate, commercially exploit or create derivative works of any portion of the site or material thereon.

You further agree that you will not access by any means except through the interface provided by Stackplates Nutrition for access to the site. You agree that you will not access this site from any territory where its contents are illegal, and that you, and not Stackplates Nutrition and its affiliates, are responsible for compliance with applicable local laws.

You agree that Stackplates Nutrition may terminate or suspend your access to all or part of this site, without notice, for any conduct that Stackplates Nutrition, in its sole discretion, believes is in violation of these Terms of Use or any applicable law or is harmful to the interests of another user, Stackplates Nutrition or its affiliates.

Usage by Minors

Because of the nature of the World Wide Web, Stackplates Nutrition cannot prohibit minors from visiting this site. Stackplates Nutrition must rely on parents, guardians and those responsible for supervising children and teenagers to decide which materials are appropriate for such children and teenagers to view and/or purchase. Stackplates Nutrition requires that (i) all purchases on the site be made by adults 18 years of age or older, and (ii) all users who provide personal information to Stackplates Nutrition be 18 years of age or older, or, if under 18, that such information be accompanied by verifiable parental consent as further set forth in our Privacy and Child Protection Policy.

Applicable Law; Jurisdiction

This agreement shall be governed by and construed in accordance with the laws of the State of New South Wales without regard to choice of law rules. Each user agrees to submit to personal jurisdiction in the State of New South Wales and further agrees that any cause of action arising from or relating to the use of this site or this agreement shall be brought exclusively in a court in New South Wales.

Severability; Interpretation

If any provision of this agreement shall be deemed unlawful, void or for any reason unenforceable by a court of competent jurisdiction, the validity and enforceability of any remaining provisions shall not be affected. When used in this agreement, the term "including" shall be deemed to be followed by the words "without limitation."

Entire Agreement; Amendments

This agreement constitutes the entire and only agreement between Stackplates Nutrition and each user of this site with respect to the subject matter of this agreement and supersedes any and all prior or contemporaneous agreements, representations, warranties and understandings, written or oral, with respect to the subject matter of this agreement. You agree to review this agreement prior to your use of this site and your use of this site shall be deemed acceptance of and assent to this agreement by you. Stackplates Nutrition may, in its sole discretion, amend this Terms of Use agreement from time to time.

Miscellaneous

The failure of Stackplates Nutrition or its affiliates to insist upon strict adherence to any term of this agreement shall not constitute a waiver of such term and shall not be considered a waiver or limit that party's right thereafter to insist upon strict adherence to that term or any other term of this agreement. You agree that regardless of any statute or law to the contrary, any claim of cause of action arising from or relating to use of this site or this agreement must be filed within one (1) year after such claim or cause of action arose, or will be forever barred. The "No Warranty; Disclaimer" and "Limitation of Liability" provisions of this agreement are for the benefit of Stackplates Nutrition and its affiliates as defined herein, and each of these individuals or entities shall have the right to assert and enforce these provisions directly against you on its own behalf.

Privacy and Child Protection Terms & Conditions

Stackplates Nutrition cares about the privacy of each user of its Web site ("user" or "you"), including those who trust us enough to place orders. In order to protect the privacy of its users, Stackplates Nutrition has adopted the following policy:

I. General Information

When you use the Web site some basic general information is collected. This information is used to improve the Web site and make your use of the Web site as enjoyable and efficient as possible.

This general information is used internally in connection with Stackplates Nutrition business, including Stackplates Nutrition personal, marketing and advertising efforts.

II. Personal Information

When you set up an account on the Web site or purchase an item from the Web site, we collect personal information (which you provide) that may include your: (i) first and last name; (ii) billing address; (iii) shipping address; (iv) other shipping addresses; (v) email address; (vi) phone number; (vii) credit card account number; (viii) items purchased from us; and (ix) browsing, buying and selling patterns (collectively, "Personal Information").

III. Use/Sharing of Personal Information

Your name, shipping and billing addresses, and credit card number(s) are used by Stackplates Nutrition in order to provide you with the goods that you purchase on the Web site. We use your email address to provide you with information about your order and its status, and we may occasionally send out emails, including newsletters, to people who have placed an order online.

Your phone number is used by Stackplates Nutrition in the event that our representatives need to contact you about an order you have placed. It is also used when marking packages for delivery; to ensure you are contactable by our delivery service should delivery difficulties be experienced.

Personal Information is used internally in connection with Stackplates Nutrition business, including Stackplates Nutrition promotional, marketing and advertising efforts, in a manner which does not readily identify a user to any third party.

Credit Card Security

The Internet is a vast network of computers. Because the data passes from computer to computer, some Internet shoppers worry that unauthorized persons may intercept the data and gain access to credit card numbers, but shopping on a secure site is actually safer than handing a credit card to a waiter in a restaurant. Taking the steps below will lower the chances of interception of your credit card number:

• Limit your online shopping to Internet merchants, such as Stackplates Nutrition, with sites equipped with Secure Sockets Layer (SSL) technology. SSL prevents unauthorized people from intercepting your data.

• Use a browser which supports SSL. These browsers show a symbol in the status bar, such as a key or lock, when you are on a site that uses SSL. Most banks will cover the cost of fraud resulting from unauthorized use of your credit card or may limit your liability.

• Credit card information collected by Stackplates Nutrition is encrypted through Secure Sockets Layer before it is transmitted over the Internet.

Stackplates Nutrition fully cooperates with law agencies in identifying those who use our services for illegal activities, and may in its sole discretion disclose Personal Information or other information to satisfy any law, regulation, subpoena, or government request. Stackplates Nutrition reserves the right to release Personal Information or other information about users who we believe are engaged in illegal activities or are otherwise in violation of our Terms of Use, even without a subpoena, warrant or court order, if we believe in our sole discretion that such disclosure is necessary or appropriate to operate the Web site, or to protect the rights or property of Stackplates Nutrition, its affiliates, or any of their officers, directors, or employees, agents, third-party content providers, suppliers, sponsors, or licensors. Stackplates Nutrition also reserves the right to report to law enforcement agencies any activities we reasonably believe in our sole discretion to be unlawful.

Collecting Information From Children Younger than 16

Stackplates Nutrition does not knowingly collect or use any Personal Information from children younger than 16 years of age without obtaining verifiable parental consent.

Miscellaneous

Stackplates Nutrition wants you to be aware that when you click on links (including advertising banners), which take you to third-party Web sites, you will be subject to such third parties' privacy policies. While we support the protection of privacy on the Internet, Stackplates Nutrition expressly disclaims any and all liability for the actions of third parties, including without limitation actions relating to the use and/or disclosure of Personal Information by third parties.

Our Privacy and Child Protection Policy is subject to change. In the event of any change, we will provide notice of such change on this page.

This disclaimer covers all material and information of all types in any and every part of this site and its attachments.

Nutritional Advice & Information

Stackplates Nutrition is committed to supporting you in achieving your health and fitness goals. We provide nutritional supplements that are intended to support you as part of a well-balanced diet. Stackplates Nutrition are not healthcare professionals, therefore any information and advice you receive should not replace the medical advice provided to you by your healthcare professional. We recommend that you always seek appropriate medical advice before consuming any nutritional supplements.

T&Cs

free shipping on orders over $150

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